Questions

FAQ answers the most frequently asked questions

I need help with my order, who should I contact?

When will my order be shipped?

What methods of payments are available?

Is it possible to cancel an order?

Is it possible to order by telephone?

I would like to make a personalized brochure, how should I proceed?

After uploading my pictures, a red icon appears indicating that their resolution is insufficiant. Why?

When previewing the brochure, the text of the addenda is smaller then the other sections. Why?

What is your sales policy concerning promotions ?

How much do the BNC products cost?

After uploading my pictures, a red icon appears indicating that their resolution is insufficiant. Why?

For an optimal result, your pictures need to be high resolution. We recommend a minimum length of 650 pixels by a height of 450 pixels.

If a photographer is responsible for the production of your pictures, please ask that they provide you with the originals or high-resolution copies. If you are taking the pictures of the property for sale yourself, a camera with a minimum of 3 megapixels should be used.

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