Questions

FAQ answers the most frequently asked questions

I need help with my order, who should I contact?

When will my order be shipped?

What methods of payments are available?

Is it possible to cancel an order?

Is it possible to order by telephone?

I would like to make a personalized brochure, how should I proceed?

After uploading my pictures, a red icon appears indicating that their resolution is insufficiant. Why?

When previewing the brochure, the text of the addenda is smaller then the other sections. Why?

What is your sales policy concerning promotions ?

How much do the BNC products cost?

When will my order be shipped?

Your order will be shipped through Canada Post’s Xpresspost service 7 business days after payment has been processed. You will receive an e-mail confirmation when the order has been shipped.